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Customer complaint sites Complaint - illegal - DirecTV service
Customer complaint sites Complaint

Customer complaint sites Complaint

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illegal - DirecTV service


Chase Carey or any Authorized Member of Management,

My name is Tracy Anderson; my phone number is .

I paid a bill for a friend, one time; the phone number on that account is. When the transaction was made through your DIRECTV representative, she asked me if I would authorize to have my card number attached to that account, I did at that point inform your representative that this was a one time authorization. On August 17, 2012 there was a withdrawal from my account in the amount of $401.66. That transaction was unauthorized by me, the account holder. That transaction is causing me an extreme hardship. The $401.66 was food for my family of 4 as well as gas to commute back and forth to work. I also have pending transactions on my account that the invalid charge processed by DIRECTV will create 4 overdraft fees in the amount of $60 per pending transaction.

Direct TV charged my account for 401.61 unauthorized. When I tried to talk to a supervisor to resolve the problem ASAP to keep me from being in a hardship, I was told to email my bank statement and in the process of doing that, the phone call was disconnect between myself and that supervisor. I call again and I was instructed that it would take 10 days to get the problem resolved. It did not take 10 days to withdrawal the money from my account illegally and unauthorized for an account that is not my account nor have I ever resided at the address listed on that account. I need to have that money replace, Now. Not 10 days. Please have a member of management contact me today at or on Monday, 8/20/2012 at I did not give permission. This is definitely illegal not to mention, this is a life or death situation for me!!!

Please correct this error promptly.

Thanking you in advance,
Mr. Tracy Anderson


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